SERVICE STANDARDS
Clear lease information, built from the wording supplied.
Our reports explain what residential lease documents say in clear, structured language.
We work from the documents provided, preserve the source context and identify where responsibilities, costs, restrictions or document dependencies appear in the lease.
Our Review Standard
Our standard is simple: we explain what the lease wording says, where it says it, and where the wording is unclear or dependent on other documents.
Wording-led
We work from the lease wording and supporting documents supplied.
Plain English
Complex wording is explained in clear, neutral language.
Clause-linked
Key points are linked back to the relevant clause, schedule, definition or plan reference where available.
Uncertainty flagged
Where wording is unclear, missing, contradictory or dependent on another document, we identify this neutrally.
What Our Reports May Cover
Defined by Documentation
The exact scope depends on the documents supplied and the type of report requested.
Responsibilities
Who the lease says is responsible for repairs, maintenance, management and access.
Insurance and Repair Wording
Lease provisions relating to insurance, reinstatement, damage, repairs and maintenance.
Costs and Service Charges
How the lease describes service charges, insurance contributions, reserve funds and cost sharing.
Document Dependencies
References to missing or supporting documents such as plans, superior leases, transfers or estate regulations.
Restrictions and Approvals
Wording about alterations, subletting, pets, nuisance, use of the property and consent.
Plain-English Explanations
Clear explanations of lease wording for leaseholders, buyers or professional teams.
Documents, Scope and Delivery
Reports are based only on the documents provided. Some leases rely on other documents, and those dependencies may affect how complete the review can be.
Documents Supplied
The report is limited to the lease pack and supporting documents provided. Missing documents may be identified as dependencies.
Scope Confirmed First
We review the materials for suitability and confirm the appropriate report type before work begins.
Delivery Format
Reports are usually supplied by email as a PDF. Supporting schedules or spreadsheets may be included where relevant.
- Standard turnaround: 5 working days after payment, once scope has been confirmed and all required documents have been received.
- Faster turnaround may be available by agreement
- New questions outside the agreed scope may require a separate engagement